Refunds and Returns Policy
Effective Date: March 18, 2024
Thank you for shopping at bluedefendervision.com, operated by Viljoen LTD. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a hassle-free returns and refunds process subject to the following conditions:
1. Returns Process
- To initiate a return, please contact our customer support team at viljoen62@gmail.com within 30 days of receiving your order.
- Please provide your order number and reason for the return in your email.
- Our customer support team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
2. Conditions for Returns
- Items must be returned in their original packaging, unused, and in the same condition as received.
- Returns must be postmarked within 14 days of receiving your Return Authorization Number (RAN).
- Shipping costs for returning the item are the responsibility of the customer unless the return is due to a product defect or error on our part.
3. Refunds Process
- Once we receive your returned item and verify its condition, we will process your refund within 5 business days.
- Refunds will be issued to the original method of payment used for the purchase.
- Please note that shipping and handling charges are non-refundable unless the return is due to a product defect or error on our part.
4. Exchanges
- We do not offer direct exchanges. If you would like to exchange an item, please follow the returns process outlined above and place a new order for the desired item separately.
5. Contact Us
If you have any questions, concerns, or need assistance with your return, please contact our customer support team at:
Email: viljoen62@gmail.com
Address: Olympus Valley Close, Pretoria.
6. Our Commitment to Quality
At Viljoen LTD, we are committed to providing high-quality products and excellent customer service. If you have any issues with your purchase, please contact us, and we will do our best to resolve them promptly.
7. Changes to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on this page.